You use the Person SSP Account window to create or modify an SSP Customer Account for a Person.
This window contains the following fields.
Login - the user name (login name).
Active - enables the account.
User Access Level - the Self Service Portal access level for the account.
All SSP customers can update only their own Tickets. The access level defines whether the customer can view somebody else's Tickets:
Regular User - specifies that the user can view only her or his own Tickets.
Department Manager - specifies that the user can view Tickets submitted by other users from the same organization.
Organization Manager - specifies that the user can view Tickets submitted by other users from the same organization and its child organizations.
NOTE: SSP Account management is available only for Alloy Navigator administrators.