About Service Management module

The Service Management is the process responsible for negotiating Service Level Agreements, and ensuring that these are met. Alloy Navigator maintains details about each service your organization provides to its internal and external customers allowing you to manage service levels, monitor service quality, and continuously enhance service activities, functions, and processes.

This module comprises the following components:

  • Services

    Services let you store the details about each individual service your organization provides or receives.

  • SLA

    Service Level Agreement (SLA) is an agreement between an IT Service provider and a customer. The SLA describes the IT Service, documents Service Level Targets, and specifies the responsibilities of the IT service provider and the customer. A single SLA may cover multiple IT Services or multiple customers. (ITIL® Version 3 Glossary)