Introducing the functional structure

Alloy Navigator is an IT Service Management solution designed and built with industry best practices and real-world customers in mind. an integrated IT Service Management solution based on industry best practices. Alloy Navigator comprises the following modules:

  • Service Desk and IT Help Desk (Service Desk, Service Management)

    • Incident and Problem Management

    • Change Management

    • Automatic Ticket Routing and Escalation

    • Automatic E-mail-to-Ticket Conversion

    • Recurrent Tickets

    • Parent-Child Ticket Relationship

    • Knowledge Management

    • Service Catalog and Service Level Management

  • IT Asset Management (Asset Management, Purchasing, Configuration Management, and Software Asset Management)

    • Computer, Hardware, and Software Inventory

    • Software Licensing Compliance

    • Purchase Order and Contact Management

    • Library and Library Item Reservations

    • Stock Management

    • Financials of Assets

    • Ticket History per Asset

    • Configuration Assemblies

  • Organization Management (Asset Management, Purchasing, Configuration Management, and Software Asset Management)

    • End-User Information

    • Active Directory Synchronization

    • Organization / Department Management

    • Vendor Management

    • Ticket History per Organization and User

  • Reporting

    • Built-in Microsoft Report Builder reports

    • Pre-defined and Custom Reports

    • Scheduled Report Generation

    • Customizable and Printable Data Views

  • Other features and functions bundled into one total solution