When you have several work calendars, you should always have a default work calendar in Alloy Navigator. The default calendar will be used for automatic prioritization of Tickets. When technicians configure Services in the Service Management module, they choose a work calendar to define the support hours for each Service Level. If no work calendar is chosen, the default work calendar will be used for calculating response and due dates of Service Desk Tickets. If no default work calendar exists, Alloy Navigator will assume the “24 hours a day, 7 days a week” calendar for calculating these dates.
To mark a work calendar as default:
In the General > Work Calendars section, select a calendar under Calendars.
Click Set Default.