User Sessions Log

In the Logs > User Sessions section, you can view statistics about all current and completed user sessions. By default, six data views are available:

  • List - displays the list of all records

  • This Week - displays records for sessions of this week

  • Today - displays records for sessions of this day

  • by Module Name - displays records grouped by modules

  • by Termination Reason - displays records grouped by termination reasons

  • by User Full Name - displays records grouped by user full names

You can manage views using the View: [View Name] list on the Module menu. You can also customize the default view using the standard Customize View window and save your customizations as your own custom views that will display the log data exactly as you need.

Each entry in the list contains Closedstatistics about a particular user session.

Fields displayed by default:

  • Logon Time - the last time that the technician logged on to the Alloy Navigator module.

  • Duration - the session duration (the difference between the current time and Logon Time value).

  • User Full Name - the technician’s full name.

  • Module Name - the Alloy Navigator module where the technician is logged on: Desktop App, Web App, or Mobile App.

  • Termination Reason - the reason why the user session was terminated:

    • Logout - the user logged out of the Alloy Navigator module manually.

    • Terminated - the session was terminated by the Alloy Navigator administrator or by another user logged on under the same account.

    • Timeout - the inactive concurrent user session was terminated automatically after a specified amount of time.

    • Disconnect - the session was terminated automatically when the server determined that the connection with the client was lost.

  • Session Count - the total number of active concurrent and named user sessions at the time the user logged on to the Alloy Navigator module.

The following fields are not displayed by default. To configure the view to show this field, use the Customize View window.

  • Concurrent session count - the number of active concurrent user sessions at the time the user logged on to the Alloy Navigator module, including that user's session if it is concurrent.

  • Last Activity - the timestamp of the most recent technician's activity.

  • Login - the user name of the technician logged on to the Alloy Navigator module.

  • Logout Time - the time when the technician logged out of the Alloy Navigator module.

  • Named session count - the number of active named user sessions at the time the user logged on to the Alloy Navigator module, including that user's session if it is named.

  • Session Type - the type of a user session: Named or Concurrent.

  • User IP - the IP address of the client computer.

    • For Desktop App users - the IP address of the technician's computer running the Desktop App.

    • For Web App users - the value depends on the configuration of the customer's network, and may display the IP address of the technician’s computer running the Internet browser or the IP address of the proxy server (including transparent proxy) between the technician's computer and the Internet.

    • For Mobile App users - the value also depends on the network configuration, and may display the IP address of the wireless router.

In this section, you can perform the following operations:

  • ClosedTo view a log record:

    • Double-click a record (or select it, and click View Details). The log file opens.

  • ClosedTo delete one or several log records:

    • Select one or several records, and click Delete.

    • To delete all records, click Clear All.

    • NOTE: Alloy Navigator automatically removes old log records after a specified number of days. To change that number, click Settings and enter a new number.

  • ClosedTo refresh the view:

    • The view automatically refreshes every ten seconds. To refresh it manually, click Refresh (or press F5).

  • ClosedTo configure log settings:

    1. Click Settings.

    2. Specify the number of days to keep log records before they are removed.

    3. Click OK.

Managing user sessions

Configuring log settings