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Working with Ticket fields

Introduced in 8.4

Alloy Navigator allows tracking data specific for any Ticket class(Change Requests, Incidents, Problems, Service Requests, Work Orders) within unified All Tickets and My Tickets grids. You can add Ticket fields, customize their labels, and delete them.

See the following sections for instructions:

Adding Ticket fields
Customizing Ticket field labels
Removing Ticket fields

Working with Ticket fields

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