Modifying definition of user-defined fields

Updated in 8.4

You can change the definition of an existing user-defined field except for its type.

TIP: If you want to change the type of a UDF, you can only delete the existing field and create a new UDF of another type with the same name. Note that all data stored in this deleted field will be lost.

To modify the definition a user-defined field:

  1. Go to General > Fields > [Object Class]. Alternatively, you can access UDFs for a particular object class under Workflow and Business LogicClosed (Workflow and Business Logic > [Module] > [Object Class] > Fields) .

    TIP: To access UDFs for Activity Log records, go to Miscellaneous > Object ActivityClosed (General > Fields > Miscellaneous > Object Activity) .

  2. Double-click the user-defined field. The User Defined Field window appears. The window has two tabs:

    • The General tab contains all field's properties;

    • The Usage tab displays the list of workflow items and components that use this UDF, i.e. have placeholders for this field's value.

  3. On the General tab, change the field label and other parameters as needed.

  4. Click OK.

  5. Click Save on the toolbar.

IMPORTANT: You cannot rename UDFs that are added to the All Tickets / My Tickets grid. For details, see Adding Ticket fields.