Field Properties window (Ticket fields)
Introduced in 8.4
Field - the Ticket field name.
NOTE: When you are adding a Ticket field, the Field drop-down list contains all fields of all Tickets classes that have not yet been added to the All Tickets / My Tickets grid. Color and gray icons allow you to quickly understand for which Ticket classes the field is available. As soon as you select a field, its Ticket classes will be explicitly listed below, in the Available for field under Binding.
- Binding - specifies the origin of the Ticket field:
Field Name - the physical field name (as in the database).
Available for - the Ticket classes for which the field is available.
- Display - specifies the label that represents the Ticket field in the Customize View window for the All Tickets / My Tickets grid and in the All Tickets / My Tickets itself:
Default Label - the default Ticket field label.
Custom Label - the custom Ticket field label.