Customizing KB Article styles

Knowledge Base (KB) articles are available in the Desktop App and in the Web App. Public KB articles are available in the Self Service Portal as well. The General > CSS Styles >Knowledge BaseArticle > Desktop App / Web App / Self Service Portal sections allows you to independently customize the appearance of KB articles for each of these locations.

IMPORTANT: When customizing the appearance of Knowledge Base Articles for portals, make sure that you precede each CSS style definition with the special parent selector div#kbarticle. This selector ensures that your style definitions apply only to Knowledge Base Articles, not to the entire Web page. For details, see Customizing style sheets for portals.

To customize the current style:

  1. Customize CSS style definitions as you need. Make sure not to delete or modify existing CSS class names and selectors.

  2. Click Save on the Standard toolbar.

To save the current style to a .css file:

  1. Click Save To File. The Save Stylesheet to window opens.

  2. Browse for the location to save the file to, then enter the file name and click Save.

To import the style from a .css file:

  1. Click Load From File. The Load Stylesheet from window opens.

  2. Browse for the .css file and click Open.

  3. Click Save on the Standard toolbar.

TIP: When you import the style from a file, you replace the current style definition. You may want to export your current style to a file for backup purposes before doing the import.