Licensing models

Updated in 8.4

Alloy Navigator supports two models for the User Access license: Concurrent Users and Named Users. Your product license can be based on a fixed licensing model, or you can have a combined product license that combines those two models.

IMPORTANT: Only Technician accounts count against your product license. SSP Customer accounts have no license restrictions.

TIP: To get information about your license in workflow, you can use the License Information system macro. For details, see Alloy Navigation Administration Guide: System Macros.

To view your licensing model:

  1. Go to General > License Management > License information.

  2. Review the Named Users and Concurrent Users values.

    • If you have the N/A value in the Named Users field and a number in the Concurrent Users field, your license supports only Concurrent Users model. The number of concurrent users is the limit of concurrent user sessions.

    • If you have a number in the Named Users field and the N/A value in the Concurrent Users field, your license supports only Named Users model. The number of named users is the limit of Technician accounts you can create.

    • If both the Named Users and Concurrent Users field display significant values, you have a combined product license that supports both licensing models. The number of named users is the limit of named Technician accounts you can create, the number of concurrent users is the limit of concurrent user sessions under concurrent Technician accounts.

      In addition, you can view your license information under Users & Security > User Sessions > License Usage, in the Licensed column.

Concurrent Users

The Concurrent Users model implies that each technician working with the software at any given time requires an individual user access license.

The license limits the total number of all technicians logged in together, i.e. the number of concurrent user sessions that can be established in Alloy NavigatorClosed (in the Desktop App, the Web App, and the Mobile App) . The number of Technician accounts that you can create is unlimited.

Named Users

The Named Users model implies that each technician that works with Alloy Navigator requires an individual user access license whether that technician is currently using the system or not.

The license limits the number of Technician Accounts that can be created. Technicians can always access Alloy NavigatorClosed (in the Desktop App, the Web App, and the Mobile App) , regardless of the number of other currently logged in users.

NOTE: When a technician logs in to both the Desktop App and the Web App under the same named account, these sessions are considered a single user session.

Combined License

A Combined License combines two licensing models: you can create a fixed number of named accounts and as many concurrents accounts as you need. The license has two limits: the number of named accounts that you can create and the number of sessions that your users can simultaneously establish in Alloy NavigatorClosed (in the Desktop App, the Web App, and the Mobile App) under concurrent accounts.

  • Named The license limits the number of named accounts that you can create. Use Named Technician accounts for IT managers and technicians who need permanent access to Alloy Navigator, no matter how many other technicians are currently logged in.

    NOTE: When a technician logs in to both Alloy Navigator Desktop App and the Web App under the same named account, these sessions are considered a single user session.

  • Concurrent The license limits the maximum number of concurrent users at a time. Use Concurrent Technician accounts for technicians who do not need permanent access to Alloy Navigator, such as IT personnel in different time zones or shift workers.