Changing user access level

All Self Service Portal users can view and update their own Incidents (which appear in the SSP as Tickets) and Service Requests, i.e. Incidents and Service Requests where the user is the Requester. However, for managers you can change an access level to allow them to view Incidents and Service Requests submitted by other users.

To change the user access level of a SSP Customer account:

  1. Go to Users & Security > Accounts and Roles > Accounts.

  2. Double-click the SSP Customer account to modify. The User Account window opens.

  3. Select a new access level under User Access Level:

    • Regular User - Regular users can view their own Incidents and Service Requests only. This access level is assigned to all automatically created SSP Customers accounts.

    • Manager - Managers can view all Incidents and Service Requests that were submitted by their subordinates.

    • Group Manager - Group managers can view all Incidents and Service Requests that were submitted by members of groups they manage.

    • Department Manager - Department managers can view Incidents and Service Requests that were submitted by other users from the same organization.

    • Organization Manager - Organization managers can view Incidents and Service Requests that were submitted by other users from the same organization and its child organizations.

  1. Click OK.