Release Notes

What's new in version 8.2.3

November 2018

Version 8.2.3 of Alloy Navigator Enterprise is a maintenance release. It updates Alloy Audit Tools and resolves some issues reported in previous versions.

Mail Connector

  • The user interface for stripping out unwanted replies and signatures from incoming emails has been revised to provide a better user experience.

Audit Tools

  • Alloy Audit Tools, used to audit computers and display audit results, have been updated to version 6.1.4.

Resolved issues

Administrative Settings

  • When the Registration Confirmation notification for self-registered SSP customers contains an invalid placeholder, the Administrative Settings console now displays an error message that clearly identifies the issue. Pending accounts cannot be approved until the administrator resolves the issue.

  • The text on the Configuration Settings dialog box is no longer getting cut off when importing workflow packs for object classes with long names, such as Change Requests or Knowledge Base Articles.

Import Wizard

  • The Import Wizard now successfully imports Assets with Brands, and creates Brand records if needed.

Email integration

  • The Mail Connector no longer adds blank lines to the beginning of the Description field when creating Tickets from HTML email messages.

  • The Mail Connector now correctly processes email messages in right-to-left languages such as Arabic.

Web Portal for technicians

  • Now the Web Portal correctly displays the Attachment Browser window in all supported web browsers (Microsoft Explorer, Microsoft Edge, Mozilla Firefox, Google Chrome, Apple Safari).

  • Now Actions in the Web Portal work correctly regardless of the choice of the default language for the SQL Server login used as the Database Account. Previously, attempts to perform an Action failed if the default language was set to anything other than English.

  • Now Web Portal users can manage attachments (for example, delete attached files) right from the Attachments section on Action Forms.

  • Adding or removing columns no longer affects view's grouping. In earlier versions, views could revert to a grouped state after ungrouping and then customizing their columns.

  • The Advanced Filter for customizing views in the Web Portal no longer throws the "Object reference not set to an instance of an object" error when attempting to navigate to the desired field.

Mobile Portal

  • Resolved issues with signing in under Windows accounts.

Self Service Portal

  • The Self Service Portal now correctly applies filters added to the Related CI field on Action Forms for submitting Service Requests.

Reports

  • Scheduled Reports now apply the user's locale when calculating Date Range report parameters. This resolves the issue with unexpected results for "This Week" reports in countries where Monday is not the first day of the week.

  • The issue with custom legacy reports not working in the previous version has been resolved.

  • The layout of the Customer Satisfaction Rating by Technician reports has been corrected. Now all columns are properly aligned.

Processing errors

  • In earlier versions, the user could receive an ambiguous error message "Logon Failure: the user has not been granted the requested logon type at this computer." This happened when the Database Account did not have appropriate rights for the local computer. The error message has been improved to provide specific instructions on resolving the issue.