What's new in version 2023.2.3

January 2024

Version 2023.2.3 is a maintenance release. It addresses several issues reported in previous versions.

Web App: Reports

Resolved the "Please fill in all required fields" error when attempting to print the details of any object. Additional improvements include opening detail reports in a new browser tab and ensuring the Cancel button in the Report Parameters dialog box is operational.
We've updated the Asset QR Code Labels canned report by phasing out deprecated components, ensuring its continued reliability. Now this report uses the QR Code Generator service by goQR.me.

Addressed the issue with custom form layouts not rendering user-defined fields (UDFs) of the Reference type that are located anywhere outside the system Custom Data container.
The Category drop-down list on the Service Catalog Item form now features a vertical scrollbar for lengthy lists. Furthermore, we have fixed the filter box, ensuring it is always available for easier navigation within categories.
Resolved the "Minified React error #130" when using custom form layouts for Incidents and Service Requests.

Searching within All Tickets no longer triggers the "Syntax issue near 'Status_ID" error when the Full-Text Search is disabled in Alloy Navigator's system performance settings.

NOTE: As a side note, disabling the Full-Text Search adversely impacts the performance of the search functionality. For that reason we highly recommend enabling the Full-Text Search functionality unless you have specific and compelling reasons not to do so.
Addressed several issues with exporting data from "new experience" data views:
- Export files no longer include internal information (objects' GUIDs)
- All date values, such as the Submit Date for Incidents, are now accurately exported (previously missing)
- Multiline text from memo columns no longer spreads across multiple columns

Resolved an issue where certain fields were not visible on workflow forms, after an upgrade from version 2023.1 due to a stale cache. One specific instance was the Description field being absent from the ticket creation form. Now, all forms consistently show their fields as intended.

We have updated the upgrade scripts to ensure the delivery of specific fixes related to the 'one-click workflow' to all users. This includes resolving the "Subquery returned more than 1 value" error that could occur when handling the customer satisfaction survey in certain cases.

Resolved the "Exception Access token not found" error that could occur in the mail flow when customers integrate Exchange Online with OAuth authentication (Microsoft 365) through the web-based Admin Center.