Viewing Ticket Details
Updated in 2.0
The Mobile App displays Ticket record details on the following pages: General, Activities, Child
To switch between pages, use the page indicator. You can also view child
TIP: The General page enables you to select text and copy it to the clipboard.
NOTE: Any exceeding field value is truncated down to the available screen area. To open the full version, use the details button.
Elements of the mobile UI:
|1||Ticket ID||Displays the identifier of the current Ticket.|
|2||Details button||Opens full description..|
|3||Page indicator||Switches between record pages.|
|4||More button||Opens additional menu to view child
|5||Back button||Returns to the previous form.|
|6||Actions button||Opens actions menu to perform workflow actions on current Ticket. For details, see Performing Actions on Tickets.|