Switching between Ticket Views

Updated in 2.0

The Incidents and Work Orders grids display the list of all your active Incidents and Work Orders. By default, the Mobile App shows you a number of pre-configured Ticket views. To access the Views menu, tap the Views button from the grid module menu.

INFO: For details on pre-configured Ticket views, see Understanding Ticket Views.

NOTE: Overdue Tickets are displayed with their Due Date in red.

Elements of the mobile UI:

Number UI Element Description
1 Views button Invokes the views menu
2 Views menu Displays available Ticket views.
3 View record Enables you to switch to the selected view.