Searching for Tickets

Updated in 2.0

You can quickly find all Incidents and Work Orders that contain a particular text. To search for a Ticket, enter the text in the search string.

You can also refine search results by sorting records and applying additional filters. For example, you may want to select only Incidents sorted by ID in descending order.

INFO: For details, see Sorting Views by Selected Fields and Applying Additional Filters.

Elements of the mobile UI:

Number UI Element Description
1 Search menu button Opens the search string.
2 Search string Enables you to search Ticket by entered text.
3 Apply search button Invokes the search results.
4 Search result record Displays the record matching the search.
5 Back button Returns to the previous page.