Voting

To approve or reject the request, follow the steps below:

  1. Open the object for which you have been designated as an approver (Change Request, Work Order, KB Article, Incident, Service Request, or Purchase Order).

  2. In the Action Bar on the right, click Approve Request or Reject Request. The Approve Request or Reject Request dialog box opens.

  3. Type in approval notes or a reason for rejection. Once an approval stage has been created, optionally specify time spent and attachments, and click OK.

RESULT: At the end of the approval process, the object will attain either “Approved” or “Rejected” status based on the approval method and the voting results.