To request an approval, follow the steps below:
- Open the object for which you created an approval (Change Request,
Work Order,KB Article, Incident, Service Request,or Purchase Order).
- In the Action Bar on the right, click Request Approval. The Request Approval workflow dialog box opens.
- Specify the deadline and, optionally, provide other information (e.g. comments and attachments). Then click OK.
Result: Each approver will receive an e-mail notification regarding the approval request status, and the object will receive the “Pending Approval” status.