Setting Up Self-Registration

Updated in 8.4

For some authentications types to access the Self Service Portal, a customer needs a personal SSP Customer account. It is special account with pre-defined permissions, and for that reason it possesses several unique features:

  • SSP Customer account do not require corresponding SQL Server account.
  • SSP Customer account do not have any security roles.
  • SSP Customer account do no count against your product license, so you can have an unlimited number of SSP Customer accounts.

INFO: For details, see Understanding User Access Level.

SSP Customer accounts can be created automatically using one of the following methods:

  • Active Directory Synchronization (Windows Authentication only)

    If you are setting up the Self Service Portal for your company’s staff to communicate with the internal Service Desk, and your Intranet is a Windows domain network, you may want to use Windows Authentication. On Windows domain networks you can use Active Directory Synchronization to create SSP Customer accounts automatically by pulling user information from the Active Directory.

    INFO: For details, see Configuring User Synchronization.

  • Self-Registration (Standard authentication only)

    In situations when you are setting up the Self Service Portal for external customers, or when you do not maintain employee information in the Active Directory, you should use Standard authentication along with the Self-Registration option in the Self Service Portal. The Self-Registration feature adds the Register link on the Sign In page, so users can create their own SSP Customer accounts.

Clicking the Register link opens the Register form where users must provide their personal information for the new account.

When the information is submitted, Alloy Navigator processes the registration request, and e-mails a confirmation to the user. Depending on how Self-Registration is configured, the user either immediately gets access to the portal, or has to wait until his request has been reviewed and approved by the portal administrator.