Setting up LDAP Authentication for SSP

Updated in 8.7

You may want to allow your customers and internal users to sign in to the Self Service Portal without SSP customer accounts. To do so, enable LDAP authentication and specify one or more Active Directory domains. Users from those domains will have access to the Self Service Portal without accounts.

NOTE: For instructions on enabling LDAP Authentication, see Enabling LDAP Authentication

To manage the list of domains, do the following:

  1. From the Side Bar, go to the Self Service Portal > LDAP Authentication section.

  2. In the domain list, select a domain for user authentication (you have created credentials for that domain when Enabling LDAP Authentication).

    NOTE: If you want to use multiple domains you must create Domain Credentials records for each one.

  3. Under For new user, specify how to create Person records for newly created domain users as follows.

  4. In the Create new Person using Action field, click the ellipsis button and select one of standard actions for auto-creating Person records of domain users in the Select Action window. When an action is assigned, the field caption becomes a hyperlink and you can open the corresponding Action record by clicking it.