System Macros

The ID of the current Action or Trigger.

When the current Action or Trigger was triggered by another Action or On Condition Trigger, the macro inserts the ID of that initial Action or On Condition Trigger (compare with WF Item ID).

This auto-generated ID uniquely identifies each workflow item. When you open its details window, you can see this value on the General tab, in the ID field. In addition, the ID column is available in the grid view for workflow items (for example, in Workflow and Business Logic > Service Desk > Incidents > Workflow > Actions > Create).

The name of the current Action or Trigger.

When the current Action or Trigger was triggered by another Action or On Condition Trigger, the macro inserts the name of that initial Action or On Condition Trigger (compare with WF Item Name).

The URL address of Alloy Navigator API. This macro inserts the value specified on the "Workflow Integration" page of the Web Configuration tool for the API module.

Use this macro to build direct link to objects in E-mail Notifications.

For details, see Installation Guide: Customizing the API Link Macro.

The specified field from the current user’s Person record. For example:

%[SYS Current User.Full_Name]%

The Alloy Navigator module the workflow Action/Trigger is initiated from.

Valid values include:

• Active Directory Import
• Settings
• Alloy Discovery Connector
• API
• Data Archiving
• Mail Connector
• Desktop App
• Mobile App
• Recurrent Ticket Agent
• Reporting Service
• Scheduled Task Agent
• Scheduled Trigger Agent
• Self Service Portal
• Web App

The name of the Alloy Navigator mobile application from where the workflow Action/Trigger was initiated. Valid values:

• InventoryScanner for Alloy Inventory Scanner
• NavigatorMobile for Alloy Navigator mobile app
• SelfServiceMobile for Self-Service mobile app
• TeamsBot for Self-Service Assistant bot for Microsoft Teams

When initiated from any other Alloy Navigator module, the placeholder does not insert any value.

The IP address of the computer the workflow Action/Trigger is initiated from.

• When initiated from a web application (the Web App, Mobile App, Self Service Portal, API), the placeholder inserts the IP address of the client computer accessing the web server.

  NOTE: The inserted value depends on the network configuration and may display the IP address of the user’s computer running the web browser, the proxy server (including transparent proxy) between the user’s computer and the Internet, or the wireless router.

• When initiated from any other Alloy Navigator module, the placeholder inserts the same value as Initiator > Host IP Address.

The locale used by the person identified by Initiator > Name.

• For Self Service Portal customers, the placeholder inserts the interface language specified on the “Profile” page.

• For any other Alloy Navigator module, where users cannot change their interface language, the placeholder always inserts English (United States).

The name of the computer the workflow Action/Trigger is initiated from.

• When initiated from a web application (the Web App, Mobile App, Self Service Portal, API), the placeholder inserts the name of the client computer accessing the web server.

  NOTE: The inserted value depends on the network configuration and may display the name of the user’s computer running the web browser, the proxy server (including transparent proxy) between the user’s computer and the Internet, or wireless router.

• When initiated from any other Alloy Navigator module, the placeholder inserts the same value as Initiator > Host Name.

The IP address of the computer hosting the Alloy Navigator module the workflow Action/Trigger is initiated from.

• When initiated from a web application (the Web App, Mobile App, Self Service Portal, API), the placeholder inserts the IP address of the web server.

• When initiated from any other Alloy Navigator module, the placeholder inserts the same value as Initiator > Client IP Address.

The name of the computer hosting the Alloy Navigator module the workflow Action/Trigger is initiated from.

• When initiated from a web application (the Web App, Mobile App, Self Service Portal, API), the placeholder inserts the name of the web server.

• When initiated from any other Alloy Navigator module, the placeholder inserts the same value as Initiator > Client Workstation.

The URL of the web application.

• When initiated from a web applications (the Web App, Mobile App, Self Service Portal, API), the placeholder inserts the URL.

• When initiated from any other Alloy Navigator module, the placeholder does not insert any value.

• TRUE when the workflow Action/Trigger is initiated by a user (interactively)

• FALSE when the workflow Action/Trigger is initiated by a service (non-interactively)

The Alloy Navigator module the workflow Action/Trigger is initiated from. (Same as Initiator.)

The authentication type for the Alloy Navigator account under which a person or a service initiated the workflow Action/Trigger:

• TRUE when the user uses Windows authentication
• FALSE when the user uses Standard authentication

NOTE: If you use this macro for accessing the Alloy Navigator database, FALSE value requires specifying the user name (login) and password, when TRUE value uses the current user's Windows account credentials.

The information about the product license.

The product serial number.

The product language.

The license expiration date.

The user name.

The organization name.

The maximum number of audit nodes.

The maximum number of named technician accounts.

The maximum number of concurrent users.

The SQL Server instance name.

The ID of the current E-mail Notification.

This auto-generated ID uniquely identifies each E-mail Notification. When you open the notification details window, you can see this value on the General tab, in the ID field. In addition, the ID column is available in the grid view for E-mail Notifications (for example, in Workflow and Business Logic > Service Desk > Incidents > Workflow > Components > E-mail Notifications).

The identification tag, which is used to extract the object ID from threaded messages.

Unlike other system macros, you can customize this macro. For details, see Customizing the MessageID Tag.

The current date and time. Depending on usage context, the value of this system macro may vary:

• When used in SQL expressions, this macro inserts the current date and time on the computer hosting the SQL Server where your Alloy Navigator database resides.

• When used in text (e.g. in E-mail Notifications), this macro inserts the current date and time on the computer where the corresponding workflow Action/Trigger is initiated (i.e. the computer running the Desktop App, Automation Server, Web App, Self Service Portal, or API).

The list of object fields that were modified when the object was updated. Each line in the generated list describes the changes of a single field and contains the field name, old value, and the new value.

Inserted text usually consists of several lines.

When the modified field is a memo or HTML field (for example, the Description Ticket's field) and its length exceeds 256 symbols, the macro will return a 256-symbol-long snippet of the field containing the modified fragment.

The list of all Incident’s fields available in the Self Service Portal that were modified when the Incident was updated and the corresponding workflow Action/Trigger was executed. The list contains field names with their original and new values.

Inserted text usually consists of several lines.

When the modified field is a memo or HTML field (for example, the Description Ticket's field) and its length exceeds 256 symbols, the macro will return a 256-symbol-long snippet of the field containing the modified fragment.

The URL of the Self Service Portal. This macro inserts the value specified on the "Workflow Integration" page of the Web Configuration tool for the Self Service Portal. For details, see Installation Guide: Customizing the Self Service Portal Link Macro.

Use this macro to build direct link to objects in notifications. For details, see Direct Links to Objects in the Self Service Portal.

Indicates whether the e-mail notification is sent in plain text format.

• TRUE when the check box is selected.
• FALSE when the check box is clear.

If TRUE, the e-mail notification is sent in plain text.

This macro is the attribute of the notifications settings. You select the check box Send all e-mail messages in plain text format when configuring outgoing e-mail notifications. For details, see Configuring the Notifications Settings.

Use this macro in conditional workflow operations. For details, see Building Conditional Statements.

The current date. Depending on usage context, the value of this system macro may vary:

• When used in SQL expressions, this macro inserts the current date on the computer hosting the SQL Server where your Alloy Navigator database resides.

• When used in text (e.g. in E-mail Notifications), this macro inserts the current date on the computer where the corresponding workflow Action/Trigger is initiated (i.e. the computer running the Desktop App, Automation Server, Web App, Mobile App, or Self Service Portal).

The ID of the current Action or Trigger.

This value differs from Action ID when the current Action or Trigger was triggered by another Action or On Condition Trigger: Action ID inserts the ID of the initial Action or Trigger, while WF Item ID inserts the ID of the actual workflow Action or Trigger.

This auto-generated ID uniquely identifies each workflow item. When you open its details window, you can see this value on the General tab, in the ID field. In addition, the ID column is available in the grid view for workflow items (for example, in Workflow and Business Logic > Service Desk > Incidents > Workflow > Components > Functions).

WF Item Name

The name of the current Action or Trigger.

This value differs from Action Name when the current Action or Trigger was triggered by another Action or On Condition Trigger: Action Name inserts the name of the initial Action or Trigger, while WF Item Name inserts the name of the actual workflow Action or Trigger.

The URL of the portal. This macro inserts the value specified on the "Workflow Integration" page of the Web Configuration tool for the Web App. For details, see Installation Guide: Customizing the Web App Link Macro.

Use this macro to build direct link to objects in notifications. For details, see Direct Links to Objects in the Web App.