Administration Guide

Understanding User Access Level

Each end-user who accesses Alloy Navigator through the Self Service Portal (SSP) must have an SSP Customer account. These accounts do not require SQL Server accounts and cannot be members of security roles.

All SSP users can view and update only their own Incidents (which appear in the SSP as Tickets) and Service Requests, i.e. Incidents and Service Requests where the user is the Requester. However, for managers, you can change an access level to allow them to view Incidents and Service Requests submitted by other users.

Alloy Navigator provides the following access levels for Self Service Portal users:

  • Regular User — Regular users can view only their own Incidents and Service Requests. This access level is assigned to all automatically created SSP Customers accounts.

  • Manager — Managers can view all Incidents and Service Requests that were submitted by their subordinates.

  • Group Manager — Group managers can view all Incidents and Service Requests that were submitted by members of groups they manage.

  • Department Manager — Department managers can view Incidents and Service Requests that were submitted by other users from the same organization.

  • Organization Manager — Organization managers can view Incidents and Service Requests that were submitted by other users from the same organization and its child organizations.