Windows Audit

In some cases, the standalone Windows Inventory Analyzer (ina32.exe) may not work as expected. For instance, it may be unable to collect some information about the computer, or in some rare cases it may terminate with an error message. Usually this indicates a problem with the operating system, device driver, or hardware. To resolve such issues, contact Alloy Software Technical Support. Before contacting, you should prepare troubleshooting information for the Technical Support representatives as follows:

Build a debug version of the Inventory Analyzer package and deploy it to a flash drive:

1. Modify the Windows Inventory Analyzer’s configuration file:
   1. In the deployment folder, open the ina32.cfg file in a text editor.
   2. At the end of the [Options] section, add the following line:

      Debug=1

   3. Save the ina32.cfg file.
2. Run the Windows Inventory Analyzer from the flash drive on the client machine where the problem was encountered.
3. When the audit finishes, the audit snapshot is saved to the same flash drive in the AuditData folder. The log file and the debug log file are saved in the Log folder.
4. Compress the AuditData and Log folders into one archive file (for example, using WinZip or WinRAR).

Contact Alloy Software Technical Support by e-maill, describe the problem, and attach the archive file.