In some cases, a standalone Mac Inventory Analyzer (
ina_mac) may not work as expected. For instance, it may be unable to collect some information about the computer, or in some rare cases in may terminate with an error message. Usually this indicates a problem with the operating system, device driver, or hardware. To resolve such issues, contact Alloy Software Technical Support. Before contacting, you should prepare troubleshooting information for the Technical Support representatives as follows:
NOTE: Note that
$(hostname) is a command and it must be used as is; do not replace "hostname" with the computer name.
- Open the terminal.
- Change directory into your ina_mac directory:
- If you use the
ina_mac.inifile to store your Mac OS audit settings and it includes the
out-dirkey, you need to temporarily comment the key (just add the semicolon character at the start of the line) in order for the next step to work as expected.
ina_macin the debug mode:
ina_mac -w $(hostname).spx -of $(hostname).adt &> $(hostname).log
Wait until the information message is displayed confirming that the audit snapshot file has been created. Three output files should be created in the current folder:
<your_computer_name>is the computer name.
- Compress all the created files into the
tar czvf $(hostname).tgz $(hostname)*
Contact Alloy Software Technical Support by e-mail, describe the problem and attach the archive file.